Rental policies are in place to protect both our interests and your
interests. We constantly seek to provide quality service and
equipment so that your production will move ahead.
Insurance requirements are a very necessary part of the rental
business. None of us wants any damage or loss, but in the event that
there is some major problem, it certainly lessens the hardship to have
the security of production insurance. This is only in case of "worst
case scenario"--and may it never happen between us, but...
Smaller rentals have a way around a policy with a surcharge that is
termed "security fee." This is not insurance, but it can allow
smaller rentals to continue. Larger rentals involving vehicles,
hydraulic dollies, cameras, for example, must have current
certificates of insurance showing the following:
Certificate holder: Harris-Chewning, Inc.
Billing address: 203 Fallen Log
Chapel Hill, NC 27516
Description: Certificate holder or Harris-Chewning listed as
"loss payee" and "additional insured."
1) General liability (min. $1 million)
2) Auto liability (min. $1 million)--in the event of auto rental
3) Property/inland marine (valuation or set amount determined by your
particular policy. It must cover valuation of rental through Harris-
Chewning in addition to other rental vendors that you are using.) The
renter is responsible for replacement cost value. Should your
insurance coverage only cover "actual cost value" or ACV, you will be
responsible for the remaining amount should replacement cost value (or
RCV) outpace ACV. Be sure to check with your insurance agent.
We do not want to see our business with you damaged by a damage or
loss problem, but if there is an issue, it certainly lessens the load
when insurance is in place. Please feel free to call and discuss any
particulars that you may have questions about.
Reasonable and appropriate cleanup and/or repair charges will be
incurred by customers who return equipment in non-rentable condition.
Lost or damaged equpment is reported to customers as soon as possible
and appropriate charges will follow. Any equipment continues to incur
rental charges until replacement parts are obtained and repairs
Payment is the next sticky subject. If we have an account with
you, we simply bill on a Net 30 schedule. Setting up accounts works
the same way for everyone and follows:
Currently, our policy for new or out-of-state accounts is to ask for
payment in the form of 2 checks: 1 check covers your rental amount
before your rental begins and the other check covers your insurance
deductible or a set deposit amount. This 2nd check acts as your
deposit. Upon full settlement of your rental, we'll void your deposit
check (unless you want it to apply to other charges), and return it
back to you marked "void" and your rental invoice marked paid.
If you prefer to pay by credit card, or if your rental is immediate,
an additional 3.2% handling charge is added to final quote. Two
requests are made: 1 for rental that will be accessed upon receipt and
the 2nd for deposit (again, based on your deductible). Upon final
check-in, additional charges will be determined & can either be
deducted from deposit or 3rd request made. If no additional charges,
deposit will be refunded in full.
STATE TAXES: Please note that North Carolina state taxes will be
billed and collected at the 6.75% rate unless we have either a current
NEW E-595E "streamlined sales & use tax agreeement certificate of
exemption" or "resale certificate." With either form delivered and on
file, you will be agreeing to be directly responsible to the state of
North Carolina for proper payment of appropriate sales tax. That
would either be 1% paid directly to the state or collection of taxes
from your customer and payable to the state of North Carolina if you
are filing resale. The state web site is www.dornc.com.
TERMS & CONDITIONS: Harris-Chewning, Inc. is in no way
responsible for any liability, claims, costs or expenses arising out
of use or possession of any equipment it provides. H-C's equipment is
offered for inspection and test at time of rental. Accordingly,
customers will be charged whether or not customers' crew can operate
the equipment. Any problems with equipment while out on rental should
be reported immediately to a representative of H-C. All rentals and
sales are also subject to the terms and conditions of business as they
appear on the present H-C rental contract, which is signed by customer
or designated agent of customer upon pickup.
CANCELLATION: In the event of cancellation when on a daily or
weekly schedule, cancellation charges may apply in consideration of
the rental company's preparing, holding in reserve or sub-renting
equipment, facilities or vehicles on your behalf. Like most rental
companies, we require that a firm hold on equipment be released in
advance of 24 hours of pick-up time (3pm prior to rental date). If
you're unsure, just let us know that you're just checking what's
available and the gear won't be promised to you--the gear will be
available to other renters as well as out of the loop of preparation.
Please be prepared for working within the parameters of other first-
come, first-served renters. Should you cancel within that 24 hour
rental time on firm hold, (recognized as an order), you can be charged
anywhere from 50% to 100% of the rental. This is due to advanced work
done and/or gear withheld from others. Consideration is much
Again, please contact us with any questions. We look forward to
working with you!